Technical Service Advisor

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Contact Shelbi at shuskey@saigepartners.com or 319-409-9307 to learn more about this opportunity!

This is a Direct Hire opportunity!

Are you seeking a job opportunity with a company that is innovative, growing rapidly and fast-paced? Our Germantown client, a leading manufacturer of HVAC related equipment is expanding their technical service department, and has an immediate opening for a Technical Service Advisor at their state-of-the-art facility. 

What you will be doing as a Technical Service Advisor:

• Provide technical support to sales representatives, installing contractors and maintenance personnel.
• Provide feedback to Service Manager regarding system quality, warranty costs, potential improvements, and other field information.
• Review warranty claims and process warranty and non-warranty component shipments.
• Review factory start-up reports completed by others. Document job site design issues and activate warranties.
• Lead Owner Startup Training or other training on company products.
• Provide factory start-up supervision. This requires travel primarily to jobsites in US and Canada.
• Travel approximately 12 nights per month.

The Technical Service Advisor we are looking for will have:

• Technical school HVAC training and/or 3 years of commercial refrigeration work experience.
• Ability to read and comprehend electrical ladder diagrams and piping schematics.
• Skilled in the use of Voltmeters, Amp probes and Magnehelics / Manometers.
• Working knowledge of refrigerant reclaim machines, vacuum pumps, micron gauges and air balancing instruments.
• Strong refrigeration background
• Familiarity with Microsoft Office (Word, Excel, Access and Outlook)
• Good written & verbal communication skills.
• Valid EPA refrigerant handling license.
• Satisfactory driving record.

• Full benefits package, including, health, dental, vision and life insurance, other voluntary benefits,
• 401K with a generous match and profit sharing,
• Holidays, Personal Days, and Vacation
• Tuition Reimbursement