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Service Department Manager
Wichita, KS US
Job Description
We strive to be Your Future, Your Solution to accelerate your career!
Contact Erin Pals at epals@saigepartners.com, you can also schedule an appointment at https://calendly.com/epals-1/interiew-s to learn more about this opportunity!
Service Department Manager
We have an immediate opening for a Commercial Truck Service Department Manager in Wichita, KS. The successful candidate will be responsible for the efficient and profitable operation of the department while developing and maintaining a high level of customer satisfaction.
This is a Direct Hire role.
What you will be doing as a Service Department Manager…
- Establish strategic and operational goals and objectives and ensure those goals are achieved.
- Foster effective and timely communication between all other departments as well as customers.
- Communicate with vendors on product and warranty issues.
- Overall responsibility for upkeep and maintenance of the department to ensure a safe, clean work environment.
- Keep management informed of operations.
- Establish financial and operating objectives for the Service Department in support of the company's annual business planning process.
- Prepare operating and capital budgets for the Service Department, review on a regular basis and take corrective action as needed.
- Provide management information to Senior Leadership as it pertains to Service Department operations including forecasts and market trends.
- Evaluate Service Department performance against target goals and standards, take appropriate corrective action when needed.
- Establish and foster relationships with key outside vendors and insurance companies.
- Maintain good customer relations, addressing all customer concerns and mediate a solution for all parties involved.
- Thorough knowledge of and compliance with manufacturer and vendor warranties procedures.
- Follow up and collect vendor credits and allowances in a timely manner.
- Interview and hire Service Department employees.
- Oversee purchasing and acquisition of appropriate department tooling and equipment.
- Ensure department achieves acceptable productivity and efficiency while adhering to company goals and policies.
- Address and handle personnel issues including Performance Appraisals and performance-related improvement plans.
- Hold monthly shop meetings to review safety, policy, procedures, technical updates, customer issues, etc.
- Maintain cleanliness of shop and office area.
- Ensure overall upkeep of facility and grounds.
Skills you ideally bring to the table as a Service Department Manager…
- Three to five years of heavy-duty truck service or related experience with supervisory experience preferred.
- Ability to listen and communicate with customers and co-workers.
- Excellent verbal and written communication skills.
- Management skills including strategic plan development, decision-making abilities, and program implementation.
- Demonstrate or display extensive product knowledge to customers and staff.
- Supervisory skills to include the ability to coach, train, and motivate employees to reach established department goals.
- Highly organized, detail-oriented, and results-driven.
- Prioritize and handle numerous tasks simultaneously.
- Work well under pressure while assisting a wide variety of customers (both internal and external).
- Fostering relationships with key industry contacts.
- Maintain professionalism.
- Good mathematical skills.
- Basic computer skills.
- Knowledge of Windows.
- High school or equivalent preferred.
Learn more about Saige Partners on Facebook or LinkedIn.
Compensation you will receive as a Service Department Manager:
- Competitive salary and benefits package.
- Medical, Dental & Vision insurance.
- PTO accrual begins at time of hire.
- Eligibility for paid holidays at time of hire.
- 401(k) match.
Saige Partners, one of the fastest growing technology and talent companies in the Midwest, believes in people with a passion to help them succeed. We are in the business of helping professionals Build Careers, Not Jobs. Saige Partners believes employees are the most valuable asset to building a thriving and successful company culture. Contact us to learn more about the opportunity below or check out other opportunities at https://careers.saigepartners.com/.