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Service Department Manager

Wichita, KS

Posted: 01/30/2025 Job Number: 6198

Job Description


We strive to be Your Future, Your Solution to accelerate your career!

Contact Erin Pals at epals@saigepartners.com, you can also schedule an appointment at https://calendly.com/epals-1/interiew-s to learn more about this opportunity!

Service Department Manager 

We have an immediate opening for a Commercial Truck Service Department Manager in Wichita, KS. The successful candidate will be responsible for the efficient and profitable operation of the department while developing and maintaining a high level of customer satisfaction. 

 

This is a Direct Hire role.


What you will be doing as a Service Department Manager…

  • Establish strategic and operational goals and objectives and ensure those goals are achieved.
  • Foster effective and timely communication between all other departments as well as customers.
  • Communicate with vendors on product and warranty issues.
  • Overall responsibility for upkeep and maintenance of the department to ensure a safe, clean work environment.
  • Keep management informed of operations.
  • Establish financial and operating objectives for the Service Department in support of the company's annual business planning process.
  • Prepare operating and capital budgets for the Service Department, review on a regular basis and take corrective action as needed.
  • Provide management information to Senior Leadership as it pertains to Service Department operations including forecasts and market trends.
  • Evaluate Service Department performance against target goals and standards, take appropriate corrective action when needed.
  • Establish and foster relationships with key outside vendors and insurance companies.
  • Maintain good customer relations, addressing all customer concerns and mediate a solution for all parties involved.
  • Thorough knowledge of and compliance with manufacturer and vendor warranties procedures.
  • Follow up and collect vendor credits and allowances in a timely manner.
  • Interview and hire Service Department employees.
  • Oversee purchasing and acquisition of appropriate department tooling and equipment.
  • Ensure department achieves acceptable productivity and efficiency while adhering to company goals and policies.
  • Address and handle personnel issues including Performance Appraisals and performance-related improvement plans.
  • Hold monthly shop meetings to review safety, policy, procedures, technical updates, customer issues, etc.
  • Maintain cleanliness of shop and office area.
  • Ensure overall upkeep of facility and grounds.

Skills you ideally bring to the table as a Service Department Manager…

  • Three to five years of heavy-duty truck service or related experience with supervisory experience preferred.
  • Ability to listen and communicate with customers and co-workers.
  • Excellent verbal and written communication skills.
  • Management skills including strategic plan development, decision-making abilities, and program implementation.
  • Demonstrate or display extensive product knowledge to customers and staff.
  • Supervisory skills to include the ability to coach, train, and motivate employees to reach established department goals.
  • Highly organized, detail-oriented, and results-driven.
  • Prioritize and handle numerous tasks simultaneously.
  • Work well under pressure while assisting a wide variety of customers (both internal and external).
  • Fostering relationships with key industry contacts.
  • Maintain professionalism.
  • Good mathematical skills.
  • Basic computer skills.
  • Knowledge of Windows.
  • High school or equivalent preferred.

Learn more about Saige Partners on Facebook or LinkedIn.

Compensation you will receive as a Service Department Manager:

  • Competitive salary and benefits package.
  • Medical, Dental & Vision insurance.
  • PTO accrual begins at time of hire.
  • Eligibility for paid holidays at time of hire.
  • 401(k) match.

Saige Partners, one of the fastest growing technology and talent companies in the Midwest, believes in people with a passion to help them succeed. We are in the business of helping professionals Build Careers, Not Jobs. Saige Partners believes employees are the most valuable asset to building a thriving and successful company culture. Contact us to learn more about the opportunity below or check out other opportunities at https://careers.saigepartners.com/

 

 

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About Wichita, KS

Discover exciting job opportunities in and around Wichita, Kansas! Known as the "Air Capital of the World," Wichita offers a thriving job market in aviation, healthcare, and manufacturing industries. Nestled along the picturesque Arkansas River, this vibrant city boasts a dynamic arts scene with the Wichita Art Museum, Orpheum Theater, and Exploration Place. Enjoy the distinct flavors of Kansas with BBQ joints like Pig In Pig Out and Delano Barbeque Company. Cheer on the Wichita Wind Surge at Riverfront Stadium or explore the scenic beauty of Botanica Gardens and Sedgwick County Park. Start your career journey in Wichita today and experience the warm hospitality and endless opportunities this region has to offer!
We strive to create long-lasting relationships with both our clientele and candidates. We look forward to being a part of your future.

EMAIL: info@saigepartners.com
SEND YOUR RESUME: apply@saigepartners.com

Saige Partners