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Contact Erin Pals at epals@saigepartners.com, you can also schedule an appointment at https://calendly.com/epals-1/interiew-s 
to learn more about this opportunity!

Regional Reconstruction Manager

Job Overview: Our client in restoration reconstruction is looking to add a new Regional Reconstruction Operations Manager to their team!

The Regional Reconstruction Manager (RRM) serves as the operational leader for reconstruction activities across an assigned region. This role is responsible for driving execution, profitability, quality, customer satisfaction, and process consistency across all reconstruction projects.

The RRM directly manages Reconstruction Project Managers (PMs) and Project Coordinators (PCs), ensuring projects are delivered efficiently, profitably, and in accordance with company standards. This is a highly field-focused leadership position requiring regular job site visits, coaching, stakeholder engagement, and hands-on problem-solving.

This is a Direct Hire

Regional Reconstruction Leadership

• Lead all reconstruction operations within the assigned region.
• Drive execution of revenue growth, customer experience, profitability, and operational excellence initiatives.
• Partner with regional leadership to achieve production, margin, and customer satisfaction goals.
• Serve as the primary operational resource for reconstruction-related decisions and escalations.

Project & Operational Management

• Conduct regular project reviews with PMs and PCs.
• Ensure timely and accurate project scoping, estimating, documentation, and change order management.
• Monitor project timelines, cycle times, and job progression to identify and remove bottlenecks.
• Drive adherence to established reconstruction processes, quality standards, and closeout procedures.
• Ensure compliance with carrier requirements, service-level agreements, and program standards.

Customer & Adjuster Relations

• Build and maintain strong relationships with insurance adjusters and carrier partners.
• Oversee customer communication standards and expectation-setting throughout the project lifecycle.
• Resolve escalated customer and adjuster concerns in a timely manner.
• Monitor customer satisfaction trends and implement corrective actions when needed.

Financial Performance

• Manage regional reconstruction revenue, gross margin, and accounts receivable performance.
• Monitor project profitability and cost controls.
• Identify opportunities for improved purchasing practices, subcontractor utilization, and change order generation.
• Support forecasting, budgeting, and operational planning efforts.

Subcontractor & Vendor Management

• Assist with subcontractor recruitment, onboarding, and performance management.
• Develop and maintain a reliable subcontractor network across the region.
• Evaluate subcontractor quality, pricing, and responsiveness.
• Ensure adherence to company standards and project expectations.

Team Leadership & Development

• Directly manage all Reconstruction Project Managers and Project Coordinators within the region.
• Conduct regular one-on-one coaching and performance reviews.
• Recruit, train, develop, and retain top talent.
• Create succession plans and development pathways for high-potential employees.
• Address performance issues promptly and professionally through documented coaching and accountability measures.

Required Qualifications

• 5+ years of experience in reconstruction, restoration, construction, or insurance-related project management.
• Previous experience managing Project Managers and support staff.
• Demonstrated success managing multiple concurrent projects with P&L accountability.
• Strong understanding of insurance restoration processes, carrier requirements, and adjuster interactions.
• Experience with Xactimate, including scope development and supplement management.
• Proficiency with project management, documentation, and financial systems.
• Ability and willingness to travel extensively throughout the assigned region.

Preferred Qualifications

• Experience working within a restoration franchise or multi-location service environment.
• Proven record of improving operational performance, profitability, and cycle times.
• Experience leading reconstruction operations across multiple locations or territories.
• Lean, Six Sigma, or other process improvement training.
• Bilingual English/Spanish.

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Saige Partners, one of the fastest growing technology and talent companies in the Midwest, believes in people with a passion to help them succeed. We are in the business of helping professionals Build Careers, Not Jobs. Saige Partners believes employees are the most valuable asset to building a thriving and successful company culture. Contact us to learn more about the opportunity below or check out other opportunities at https://careers.saigepartners.com/.