NOC Coordinator

We strive to be Your Future, Your Solution to accelerate your career!

We are looking for a NOC (Network Operations Center) coordinator who is dynamic, and passionate about supporting clients with technology issues. Who is passionate about growing their skills and growing with our  client. This person will take ownership of their career and show leadership ability with all their responsibilities. The right candidate will be strategic at solving clients’ problems and making clients' lives better. The right candidate will demonstrate a team player attitude.

This is a Direct Hire role.

• Call Dispatch: Prioritize and dispatch help desk calls. Coordinate resources for efficient issue resolution.
• Ticket Management: Maintain unassigned ticket board. Assign tickets, monitor statuses, and escalated as needed.
• Daily Checks for Clients: Ensure accuracy and completion of daily checks. On-Call Schedule: Develop and manage on-call schedule. Ensure coverage and address scheduling conflicts.
• Documentation: Create/update internal SOPs and client-specific documentation. Create and maintain documentation for internal processes and for clients Audit client products
• Monitor the progress of service tickets and follow up with technicians to ensure timely resolution.
• Escalate urgent issues to the appropriate level of management when necessary. Maintain regular communication with end-users to ensure their satisfaction with the support provided.

• Strong communication skills, both written and verbal.
• Excellent customer service and interpersonal skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Familiarity with IT ticketing systems and basic IT terminology.
• Proficiency in using Microsoft Office and other common office software. Problem-solving skills and the ability to think critically.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

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Hours you will be work as a NOC Coordinator

1st shift, 8-5, M-F

Saige Partners, one of the fastest growing technology and talent companies in the Midwest, believes in people with a passion to help them succeed. We are in the business of helping professionals Build Careers, Not Jobs. Saige Partners believes employees are the most valuable asset to building a thriving and successful company culture. Contact us to learn more about the opportunity below or check out other opportunities at https://careers.saigepartners.com/.