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Inside Service Manager

Position Summary

The Inside Service Manager is responsible for delivering an exceptional customer experience and ensuring customer satisfaction goals are consistently met. This role serves as a key liaison between Sales, Service, Marketing, Engineering, and Manufacturing, supporting dealers, customers, and end users. The Inside Service Manager oversees inside service operations, technical support, and warranty functions while driving continuous improvement across service processes and systems.

Key Responsibilities

Leadership & Team Management

• Lead all aspects of people management, including hiring, onboarding, training, performance management, coaching, discipline, and termination.

• Ensure team members meet performance expectations while delivering timely, high-quality service to internal and external customers.

• Establish, implement, and monitor short- and long-term goals for the inside service team.

• Maintain strict confidentiality and professionalism at all times.

• Demonstrate confidence and sound judgment when navigating complex situations, difficult conversations, and organizational change.

Service Strategy & Cross-Functional Collaboration

• Partner closely with Sales and Service leadership to direct resource allocation and prioritize inside service activities.

• Collaborate cross-functionally to ensure seamless customer interactions and alignment with customer service objectives.

• Develop and implement new service offerings, training programs, documentation, and support tools.

• Lead the development and integration of software platforms and tools utilized by Field Service and internal teams to enhance the overall customer experience.

• Ensure departmental systems (including JDE, ADP, SolidWorks, and related tools) effectively support business needs.

Technical Support, Productivity & Process Improvement

• Work with Sales, Engineering, Quality, and dealer networks to analyze, troubleshoot, and resolve product-related issues.

• Provide input and feedback on new product development, enhancements, and ongoing maintenance requirements.

• Identify and implement process improvements related to warranty administration, customer relations, and issue resolution.

• Oversee and support the C-Tech training program.

• Conduct root cause analysis and develop corrective action plans, including Service Bulletins or recall initiatives when required.

• Manage and support projects involving technical support, sample coordination, prototyping, field testing, product validation, and intellectual property activities.

• Engage with customer and dealer personnel to provide field insights that support product development, market strategy, and marketing communications.

Qualifications & Required Skills

• Bachelor’s degree in Business, Agricultural Systems Technology, Agricultural Business, Engineering, or a related field — or equivalent combination of education and 4–5 years of relevant experience.

• Experience supporting or contributing to product development initiatives.

• Strong understanding of end-user markets and industry dynamics.

• Proficient computer skills and comfort working with multiple systems and software tools.

• Excellent analytical, problem-solving, and decision-making abilities.

• Demonstrated leadership skills with the ability to influence, motivate, and guide teams.

• Extensive experience in supplier relationship management.

• Strong understanding of customer needs, market requirements, and service expectations.

• Ability to develop and execute sourcing strategies aligned with business objectives and market conditions.

• Willingness to travel a minimum of six weeks per year.

Saige Partners, one of the fastest growing technology and talent companies in the Midwest, believes in people with a passion to help them succeed. We are in the business of helping professionals Build Careers, Not Jobs. Saige Partners believes employees are the most valuable asset to building a thriving and successful company culture. Contact us to learn more about the opportunity below or check out other opportunities at https://careers.saigepartners.com/.