Customer Service Engineer - Network

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Job Title: Customer Service Engineer - Network

Description

Position Overview:

We are seeking an experienced Network Engineer to design, implement, and support complex network infrastructure solutions. The ideal candidate will have a strong technical background and a passion for optimizing performance, ensuring security, and supporting enterprise-wide connectivity. This role involves working with cross-functional teams and vendors to deliver robust, scalable, and secure network solutions.

Key Responsibilities:

• Design, configure, and deploy network infrastructure, including LANs, WANs, VPNs, and firewalls.

• Install and maintain network hardware such as routers, switches, load balancers, and firewalls.

• Monitor network performance and troubleshoot issues to ensure high availability and reliability.

• Implement and uphold network security measures to protect systems and data from unauthorized access.

• Conduct network capacity planning and recommend system enhancements or upgrades.

• Create and maintain accurate documentation, including diagrams, configurations, and operational procedures.

• Collaborate with IT teams and external vendors on network-related initiatives and implementations.

• Support virtualized environments by managing software-defined and traditional network infrastructure.

• Stay informed on emerging networking trends, technologies, and best practices.

Required Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field—or equivalent work experience.

• 7+ years of experience in network engineering.

• Proficiency with TCP/IP, DNS, DHCP, BGP, OSPF, and switching technologies.

• Hands-on experience with firewalls (e.g., Cisco ASA, Palo Alto) and VPNs (e.g., IPsec, SSL).

• Experience administering Linux systems.

• Familiarity with virtualization and container platforms such as VMware, KVM, and Docker.

• Skilled in using network monitoring and management tools.

• Strong analytical, troubleshooting, and communication skills.

• Ability to work independently and collaboratively within teams.

Preferred Qualifications:

• Industry certifications (e.g., CCNA, CCNP, Network+).

• Experience with cloud networking (AWS, Azure, GCP).

• Knowledge of NAS/SAN storage networking.

• Proficiency in automation tools and scripting (e.g., Python, Ansible).

• Understanding of network security standards and compliance requirements.

Saige Partners, one of the fastest growing technology and talent companies in the Midwest, believes in people with a passion to help them succeed. We are in the business of helping professionals Build Careers, Not Jobs. Saige Partners believes employees are the most valuable asset to building a thriving and successful company culture, which is why we offer a benefit package and convenient weekly payment solutions that helps our employees stay healthy and maintain a positive work/life balance. Contact us to learn more about the opportunity below or check out other opportunities at https://careers.saigepartners.com/.