Director of Workforce Development

Waterloo, IA

Posted: 03/02/2023 Employment Type: Permanent Job Number: 5150

Job Description

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Contact Megan Wilcox at, or you can also schedule an appointment at to learn more about this opportunity!

Director of Workforce Development

Job Overview: Our Cedar Falls client, an expert in various fields that care about their customers’ success, is seeking to add a NEW Director of Workforce Development to their team. Director of Workforce Development is responsible for being a thought leader and utilize past work experience to successfully partner with operations. To be successful in the role of Director of Workforce Development, you must have experience with Genesys Cloud, experience across typical workforce management disciplines, and oversee analysis and reporting of employee performance data.


This is a Direct Hire role. USC or GC holder only. 

What you will be doing as a Director of Workforce Development…

  • Support contact center operations and workforce optimization by partnering with internal stakeholders.
  • Operational leadership for multiple lines of business.
  • Support of workforce optimization.
  • Implementing strategic policies and selecting methods, techniques, and evaluation criteria for obtaining results.
Skills you ideally bring to the table as a Director of Workforce Development…
  • Bachelor’s degree in a Business Analytics or Quantitative field (economics, mathematics, business administration), or equivalent experience.
  • Between 10-12 years of direct experience
  • 8+ years of leadership experience over a team
  • Experience with Genesys Cloud
  • High attention to detail 

Learn more about Saige Partners on Facebook or LinkedIn.

Saige Partners, one of the fastest growing technology and talent companies in the Midwest, believes in people with a passion to help them succeed. We are in the business of helping professionals Build Careers, Not Jobs. Saige Partners believes employees are the most valuable asset to building a thriving and successful company culture. Contact us to learn more about the opportunity below or check out other opportunities at


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Megan Wilcox

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