Customer Service Representative

We strive to be Your Future, Your Solution to accelerate your career!

Contact Robby Nardini at rnardini@saigepartners.com.

Our client is looking to add a Customer Service Representative to their team. This position prioritizes all order activities and processes orders in compliance with established Customer Service Procedures and SOP requirements. ISO certification requires adherence to these procedures. The role involves reviewing order and delivery status with customers, processing all new orders or changes (including cancellations) via customer portals and EDI, and managing purchase order acceptance and certification documents. The Customer Service Representative is responsible for coding late shipments, tracking on-time delivery, and serving as the voice of the customer.

This is a Direct Hire role on site full time. 

• Provide customers with certificates, proof of deliveries, back-order information, samples, and order status updates. The goal is to achieve on-time delivery every time.
• Negotiate expedited deliveries with production planning, warehouses, and determine the best shipping methods independently.
• Communicate changes in sales forecasts with customers and account managers as applicable.
• Verify the accuracy of pricing before entering orders.
• Project a positive, professional, and helpful image to all customers and internal partners.
• Deliver potentially negative information (e.g., back orders, credit holds) in a professional and solution-focused manner.
• Identify when follow-up by another department or team member is necessary and ensure effective resolution.
• Resolve customer conflicts through active listening and clear communication.
• Maintain proficiency in database systems to ensure accurate and timely customer information.
• Coordinate resolution of specific issues with customers, plant personnel, and account managers.
• Collaborate daily with internal departments including Account Management, Marketing, Distribution, Accounting/Credit, Quality Control, and Manufacturing.
• Follow all Environmental, Health, and Safety (EHS) and Quality policies and procedures, as required by company management systems and applicable regulations.
• Notify the pricing department of any shipping address changes.
• Perform other related duties as assigned.

• 2–3 years of experience in a customer service environment, preferably with supply chain exposure.
• Strong verbal, written, and interpersonal communication skills.
• Excellent analytical and problem-solving abilities.
• Ability to work independently and complete assignments within established parameters and timelines.
• Demonstrated leadership and mentoring capabilities that inspire teamwork and excellence.
• Ability to solve practical problems in situations with limited standardization and to interpret various forms of instructions (written, oral, or diagram).
• Works under general supervision with the ability to proceed independently on routine tasks.
  

Saige Partners, one of the fastest growing technology and talent companies in the Midwest, believes in people with a passion to help them succeed. We are in the business of helping professionals Build Careers, Not Jobs. Saige Partners believes employees are the most valuable asset to building a thriving and successful company culture. Contact us to learn more about the opportunity below or check out other opportunities at https://careers.saigepartners.com/.