Customer Service Engineer

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Job Title: Customer Service Engineer

Description

Our client is seeking a Customer Service Engineer to join the team and help define and implement customer support processes and solutions for a new and growing business initiative in the storage space. This role plays a key part in supporting and scaling a software-based storage solution as it enters commercialization.

Key Responsibilities

• Design and establish customer support processes for a software storage solution launching this year.

• Assist in evaluating and selecting candidates for support-related roles.

• Collaborate with our go-to-market partner to support software solution deployments.

• Identify and address scalability challenges as the business grows.

• Propose and implement process improvements and deployment validation procedures.

• Troubleshoot and resolve issues related to the storage software in production environments.

Requirements

Required Skills

• Bachelor’s degree in Computer Science or equivalent practical experience

• Strong written and verbal communication skills

• Proven experience in managing and troubleshooting software and storage-related products

• Background in overseeing cross-functional teams within the software development lifecycle

• Minimum of 10 years of experience with production-level software systems

Preferred Personal Traits

• Ability to distinguish between perfection and practicality

• Self-starter who takes initiative on challenging tasks

• Strong team collaborator with sound judgment

• Open to challenging ideas and assumptions through constructive dialogue

• Thrives in a fast-paced, distributed team environment

Saige Partners, one of the fastest growing technology and talent companies in the Midwest, believes in people with a passion to help them succeed. We are in the business of helping professionals Build Careers, Not Jobs. Saige Partners believes employees are the most valuable asset to building a thriving and successful company culture, which is why we offer a benefit package and convenient weekly payment solutions that helps our employees stay healthy and maintain a positive work/life balance. Contact us to learn more about the opportunity below or check out other opportunities at https://careers.saigepartners.com/.