Business Analyst

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Business Analyst

Key Responsibilities

Document Management

• Assist in developing a structured repository to organize and manage cross-functional processes, including links to department-owned supporting procedures.

• Ensure the document repository features an intuitive search function and logical hierarchy to enhance end-user experience.

• Conduct an inventory of existing (as-is) process documents.

• Establish a document baseline to support compliance initiatives and business growth objectives.

Process Flow Mapping

• Collaborate with cross-functional team members to define process ownership, hand-offs/demarcation points, and key outputs using a swim lane mapping tool.

• Interview stakeholders to gather diverse perspectives and identify potential challenges.

• Utilize Lucidchart to document both current (as-is) and future (to-be) process flows.

Change Management

• Identify impacted teams, system updates, ownership areas, and documentation needs associated with process changes and improvements.

• Develop and deliver training materials, FAQs, and job aids as needed.

• Issue change notifications to affected team members to ensure smooth transitions.

Skills and Requirements

Education/Experience

• Bachelor’s degree in Information Technology, Business Administration, Process Engineering, or a related field.

• 3–5 years of experience working with multi-disciplinary teams to develop cross-functional process flows.

• 2+ years of experience in defining and managing large document repositories.

• 2+ years of experience within a company that leases and manages data centers.

Specific Skills/Abilities

• Excellent communication and interpersonal skills with the ability to influence and build trust across all organizational levels.

• Strong analytical and problem-solving abilities to tackle complex business and technical challenges effectively.

• Proven ability to manage multiple priorities and thrive in a fast-paced, dynamic environment.

• Experience with Lucidchart is preferred.

Saige Partners, one of the fastest growing technology and talent companies in the Midwest, believes in people with a passion to help them succeed. We are in the business of helping professionals Build Careers, Not Jobs. Saige Partners believes employees are the most valuable asset to building a thriving and successful company culture, which is why we offer a benefit package and convenient weekly payment solutions that helps our employees stay healthy and maintain a positive work/life balance. Contact us to learn more about the opportunity below or check out other opportunities at https://careers.saigepartners.com/.